Hartley & Hale
This website is operated by Hartley & Hale.
Throughout the site, the terms “we,” “us,” and “our” refer to Hartley & Hale.
Hartley & Hale offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
General Use of the Site
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our site. By accessing or using any part of the website, you agree to be bound by these Terms.
Article 1 – Definitions
Withdrawal period: The timeframe during which the consumer may exercise the right of withdrawal.
Consumer: A natural person not acting in the course of a profession or business.
Business: A natural or legal person offering products and/or services remotely.
Distance contract: A contract concluded using remote means of communication.
Article 2 – Company Identity
Company name: Hartley & Hale
Email: info@hartleyhale-london.com
Article 3 – Applicability
These general terms and conditions apply to every offer from the business and every distance contract and order between the business and the consumer.
Article 4 – The Offer
The offer includes a complete and accurate description of the offered products and/or services. Images represent the products faithfully, although colors may vary depending on the customer's screen or device.
Obvious errors or mistakes in the offer are not binding on the company.
Article 5 – The Contract
The contract is concluded when the consumer accepts the offer and meets the stated requirements.
Article 6 – Right of Withdrawal
The consumer has the right to withdraw from the contract within 14 days after receiving the product, subject to applicable law and the exceptions stated in these Terms.
Article 7 – Costs in Case of Withdrawal
Return shipping costs are the responsibility of the consumer, unless otherwise stated or required by applicable law.
Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal may be excluded for custom-made or personalised items and for hygienic items with broken seals, where permitted by applicable law.
Article 9 – Pricing
All prices include VAT unless otherwise stated.
Prices displayed on the website are subject to change without prior notice. Any price change will not affect orders that have already been confirmed.
Article 10 – Delivery
Orders will generally be delivered within 30 days, unless otherwise agreed or a different delivery timeframe is stated at checkout.
Delivery times may vary depending on the destination and circumstances outside our reasonable control.
Article 11 – Complaints
Complaints should be reported as soon as reasonably possible after delivery so that we can investigate and resolve the issue.
Customers can contact us using the email address below.
Article 12 – Contact Information
For questions, complaints, or other enquiries, please contact:
Hartley & Hale
Email:info@hartleyhale-london.com