Refund Policy

Hartley & Hale

Please read our return policy carefully. By placing an order with Hartley & Hale, you agree to the terms outlined below.

You have 30 days after receiving your order to request a return.

Unfortunately, if more than 30 days have passed since delivery, we are unable to offer a refund or exchange.

Returned items must be:

For products where hygiene is important, the item must be thoroughly cleaned before starting the return process.

We are not responsible for damage caused by:

Only manufacturing defects are covered under our return policy.

For hygiene reasons, certain products cannot be returned, including:

To request a return, please email us at info@hartleyhale-london.com with the following details:

Once we receive and inspect your return, you will be notified by email whether your refund request has been approved or rejected.

If approved, your refund will be processed within 30 days and issued to your original payment method.

If you have not received your refund after 30 days:

Returns must be sent to our designated return address in Asia.

Return shipping costs start at $25 and are the responsibility of the customer.

If you receive a defective or incorrect item:

Orders cannot be cancelled after 24 hours of being placed due to our automated order-processing system.

For further information or questions regarding our return policy, please contact us at:

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